FAQs

General Questions

Are you open to the public?

Yes, we are open to the public.

What are your hours of operation?
Our normal hours of operation are:

Sunday           12 pm – 4 pm
Monday          Closed
Tuesday          10 am – 5 pm
Wednesday    10 am- 5 pm
Thursday        10 am – 7 pm
Friday             10 am – 7 pm
Saturday         8 am – 4 pm

Do you offer gift cards?
Yes, we do offer gift cards in any amount.
What payment methods do you accept?
We gladly accept in-store and online payments using Visa, MasterCard, American Express and Discover cards. In addition, in-store purchases may be made using Google Pay and Apple Pay.

Online Orders

Where do you ship?

We currently offer shipping to all states with the exception of Hawaii, Alaska, and Puerto Rico. Please view our shipping policy for additional information.

Why can’t I find a product?

We are regularly replenishing our inventory. If you do not see an item on our website, please call, 704-733-9004 or email us, info@cakedepotnc.com for additional assistance.

What do I do if I received the wrong item(s) or am missing an item from my online order?

If there is a problem with your online order, please contact us within 2 business days of receiving your order.

If you received the wrong items/order in some cases we may ask you to ship back the item(s) that were incorrect.

 

PLEASE NOTE: We may ask for a photo to be taken to show us the order you received so we can see the error that was made. This is simply for our records. This also helps us to see if orders were mixed up so we may contact another customer if needed.

Will I receive a receipt in my online order?

Shipped orders do not include an invoice. Once your order is placed, you are sent a receipt to your e-mail address. If you need a copy for your records, please print the e-mailed receipt.

Do you have a catalog?

We do not have a printed catalog, but all of the items we carry are listed on our website.

Parties, Classes and Private Group Events

Do you offer classes?

Yes, let us provide you with the tools and the confidence to build your passion for baking and decorating. Our hands-on classes are educational, fun and provide you with a wealth of knowledge and experience. Our decorating classes are perfect for beginners as well as the more experienced baker or decorator. Grab a friend, or two and join us for an enjoyable outing. Visit our calendar for upcoming classes.

Do you require a liability waiver form?

A liability waiver form must be completed for all participants attending any Cake Depot NC LLC birthday party, class, special event, or private event.

Are you an allergen and sugar-free facility?

We are NOT an allergen or sugar-free environment. Allergens that we use on a daily basis are nuts, flour (gluten), strawberries, chocolate, dairy, food dyes, and several other known allergens. We cannot guarantee that even with the highest degree of care, allergens and sugar will not be present in our location.

What classes do you offer?

We offer a variety of classes every month. Please check our calendar for classes, dates, time and cost. Feel free to email us with suggestions for classes at info@cakedepotnc.com

How do I register for a class?

You may register online by clicking the link of your class choice on the calendar. Payment is due when you register.

How do I schedule a private group event?

We’d love to host your birthday party, bridal shower, bachelorette party, team building event, book club, mommy club, home school club, girl scout troop and more! Email us at info@cakedepotnc.com to discuss the details.

Wholesale Membership

Do you have a wholesale program?

For our licensed baking partners, our wholesale membership program is available. We offer a wide selection of baking supplies and goods to assist you in your baking needs. To be considered for membership, you must complete our Wholesale License Application. Your business must be licensed in the state of North Carolina and you must certify that all purchases will be incorporated as a material, ingredient or component of a new product produced for sale by assembling, processing and refining. Once you are approved for membership, all of your purchases will be tax exempt.